Refund Policy

We promise to refund any item purchased online that you are not completely happy with when you return it to us in saleable condition by post within 14 days of receipt, or to our St Johns Wood branches within 7 days of receipt. Refunds will be credited to your original method of payment.

For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.

Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to Square One must not be worn, and must be returned in their original box.

Sale Items Refund Policy

Sale items are non refundable, however they can exchanged in store within 7 days of receipt.

All items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to Square One must not be worn, and must be returned in their original box.

Shipping Charges

Shipping charges are non refundable by Square One, however items can be bought into one of our stores free of charge.